Privacy Policy

Last updated: 15 July 2026

This Privacy Policy explains how Kitcove ("Kitcove", "we", "us") collects, uses, and protects your personal information when you visit or buy from our online store. By using the store, you agree to the practices described here.

Information we collect

When you place an order or contact us, we collect information you provide, including your name, email address, shipping and billing address, phone number if you give one, and the contents of your order. When you pay, your card details are entered directly with our payment provider and are not stored on our servers.

We also collect limited technical information automatically when you browse, such as your IP address, device and browser type, and the pages you view. This helps the store work and helps us understand what is useful.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, and measure how the store is used. You can control cookies through your browser settings. Blocking some cookies may affect how the store works.

How we use your information

We use your information to process and deliver orders, take payment, send order and shipping updates, respond to your messages, prevent fraud, meet legal and tax obligations, and improve our products and service. If you opt in, we may send occasional marketing email, and you can unsubscribe at any time using the link in any message.

How we share your information

We share information only with the parties needed to run the store, including payment processors, our fulfilment and shipping partners so your order can be packed and delivered, email and analytics providers, and professional advisers or authorities where the law requires it. We do not sell your personal information.

Some of these partners may process data outside your country. Where that happens, we take reasonable steps to keep your information protected.

How long we keep it

We keep order and contact records for as long as needed to provide the service and to meet legal, accounting, and tax requirements, then delete or anonymise them.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing at any time. To make a request, email hello@josiahroche.co and we will respond within a reasonable time.

Children

Kitcove is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we will remove it.

Security

We use industry-standard measures to protect your information, including encrypted connections at checkout. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy as the store grows or the law changes. The date at the top shows when it was last revised.

Contact

Questions about your privacy or this policy can be sent to hello@josiahroche.co.